How complex systems think, decide, and scale.
The Knowledge Code is a working framework for understanding how people, organizations, and technologies make decisions when the stakes are high and systems are complex.It sits at the intersection of AI, operations, risk, and human judgment.This is not a product.
It is not a funnel.It is a way of seeing.
Short reflections from working inside complex systems.
Not conclusions. Not prescriptions.
Signals worth noticing.
I’ve noticed that as systems become more automated, people often assume judgment has been removed from the process. In practice, judgment hasn’t disappeared. It has simply moved earlier and become harder to see.What makes this fragile is that early assumptions tend to feel technical rather than human. Choices about thresholds, alerts, classifications, or defaults are treated as configuration, even though they quietly shape outcomes long after deployment.I keep wondering how many downstream “failures” are actually the result of invisible human decisions that were never named as such.
Occasional working papers and notes from The Knowledge Code.
Shared quietly. No cadence. No noise.
Written and maintained by Judy Bergsgaard.
Original frameworks and observations developed through applied work in complex systems.